What is sla in cloud computing?

A Service Level Agreement (SLA) in the realm of cloud computing is an agreement made between a cloud service provider and a client. It specifies the exact service levels that the provider commits to, including uptime and performance metrics. The SLA describes the duties of both the provider and the customer. It also outlines the consequences or solutions if the specified service levels are not met. In essence, it clarifies the standard of service that the customer should expect.