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What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) uses software robots to automate repetitive business tasks—like data entry, compliance checks, or claims processing. In BFSI, RPA helps reduce manual errors, boost productivity, and free up employees for higher-value work. For instance, a bank can use RPA to automate KYC document verification, speeding up customer onboarding and reducing costs. RPA delivers quick wins, measurable ROI, and sets the stage for even smarter automation with AI.

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