“Agentic AI refers to dynamic artificial‑intelligence systems that can perceive a situation, decide on a course of action and execute tasks with limited human intervention. Financial‑services experts note that agentic AI enables banks to move beyond rigid automation by handling unstructured, personalized tasks across operations. Research from McKinsey and FinRegLab suggests that agentic AI could reorganize how banks process payments, detect fraud and serve customers, potentially affecting 50‑60 % of banking operations.
See also our entry on How are AI chatbots improving banking customer service? for related customer‑support applications.
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